PRIVACY POLICY
Last Updated: 07 May 2021
About us
“Dumanov Brothers” LTD (Hotel Dumanov – Bansko and/or the Administrator) is a company registered in the Commercial Register of the Registry Agency with UIC 205529381, with headquarters and management address: Bansko, 2770, “Nayden Gerov” 15 STR. Tel.: +359 749 850 51; email: office@dumanov.com
This privacy policy (“Policy”) applies to Hotel Dumanov – Bansko.
At Hotel Dumanov – Bansko, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that privacy is an important issue. We have developed this Statement to explain our practices regarding the personal information we collect from you or about you on this site or through written or verbal communications with us, when you visit our property, or from other sources.
By using any of our products or services and/or by agreeing to this Policy e.g. in the context of registering for any of our products or services, you agree to the collection and use of Personal Information as described in this Policy.
Please note that this Statement does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies and other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers.
PERSONAL INFORMATION WE COLLECT
At every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This personal information may include: your contact information; information related to your reservation, stay or visit to our property; participation in a membership or loyalty program; participation in a contest, sweepstakes, or marketing program (even if you do not stay at our hotel); information related to the purchase and receipt of products or services; personal characteristics, nationality, income, passport number and date and place of issue; travel history; payment information, such as your payment card number and other card information, as well as authentication information and other billing and account details associated with mobile billing; guest preferences; marketing and communication preferences; information about vehicles you may bring onto our properties; reviews and opinions about our brand or property (if they are identified or associated with you); and other types of information that you choose to provide to us or that we may obtain about you.
Surveys: We may request demographic data or other personal information in customer surveys.
On-property Collection: We collect additional personal information during registration/check-in at our properties, including such information as may be required by the law. We may also use closed circuit television and other security measures at our properties that may capture or record images of guests and visitors in public areas, as well as information related to your location while on our properties (via keycards and other technologies). We may also use closed-circuit television and other technologies that record sound or video for the protection of our staff, guests and visitors to our properties where permitted by law. In addition, we may collect personal information in connection with on-property services, such as gym SPA services, health clubs, conference activities, child care services, equipment rental.
Event Profiles: If you plan an event with us, we collect meeting and event specifications, the date of the event, number of guests, details of the guest rooms, and, for corporate events, information on your organization (name, field of activity and others). We also collect information about the guests that are a part of your group or event. If you visit us as part of a group, we may have personal information about you provided to us by the group and may market to you as a result of your stay with a group or attendance at an event in accordance with your preferences as permitted by law. If you visit us as part of an event, we may share personal information about you with the event planners, as permitted by law. If you are an event planner we may also share information about your event with third-party service providers who may market event services to you as permitted by law.
Social Media: If you choose to participate in Hotel Dumanov – Bansko social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. We may also allow you to enter into contests to provide photos, such as of your stay with us, which you may share with your connections on social media for votes, shared offers or other promotions.
Forward-to-a-Friend: From time to time, we may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend, whether via the Internet, or mobile device. If you choose to use this feature, we will ask you for the recipient’s name and email address, along with the text of any message you choose to include. By using this feature, you represent that you are entitled to use and provide us with the recipient’s name and email address for this purpose.
In addition to the information we collect from you directly, we may also infer information about you based on the information you provide to us or from Other Information we collect.
PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES
We may also collect information about you from third parties, including payment card, and other from your social media services consistent with your settings on such services; and from other third-party sources that are lawfully entitled to share your data with us. We use and share this information (and may append this information to the other information we have on file for you) for the purposes described in this Policy.
USE OF PERSONAL INFORMATION COLLECTED ABOUT YOU
We use your personal information in a number of ways, including to provide and personalize the services you request and expect from Hotel Dumanov – Bansko to offer you the expected level of hospitality in-room throughout our property, administer the Hotel Dumanov – Bansko loyalty program, conduct direct marketing and sales promotions and as set forth below in more detail:
Members of Hotel Dumanov – Bansko loyalty programme: If you are a member, we use your information to administer the Hotel Dumanov – Bansko loyalty program, to personalize your experience across our services. We also use your information to communicate news, promotional, and transactional materials across different Hotel Dumanov – Bansko services and to personalize advertising and content delivered to you through online, email, mobile, and display advertising, as well as on our website and applications and through our customer service call center in accordance with any communications preferences you have expressed.
Meeting and Event Planning: We may use your personal information to provide you with information about meeting and event planning.
Marketing and Communications: Where permitted we may use your personal information to provide or offer you newsletters, promotions and featured specials, as well as other marketing messages in accordance with any communications preferences you have expressed. We use your information to provide in-stay messaging, account alerts, and reservation confirmations; to send you marketing messages; and to conduct surveys, prize draws, and other contests. We may provide these communications via email, postal mail, online advertising, social media, telephone, and other means (including on-property messaging, on the reception desk etc.). With your consent, we also use user-generated content (such as photos) from social media services to deliver display advertising or on our website and apps. We may also partner with third parties to deliver the visitor advertising and information that explains how to take advantage of that offer through a stay at the hotel.
Service Improvements: We may use your personal information to improve Hotel Dumanov – Bansko services and to ensure that our site, products, and services are of interest to you. We also use your personal information to provide you with the expected level of hospitality in-room and throughout our property.
Data Correctness, Analytics and Personalization: We may aggregate your personal information with data from third-party sources for purposes of keeping information up to date and analytics. We also rely on information from third parties in order to provide better, more personalized service. For example, if you connect your social media services or other accounts to our services, we may use this information to make your experiences with us more personal and social, or share and use it as described elsewhere in this Policy.
PERSONAL INFORMATION WE SHARE
In order to offer you the expected level of hospitality and to provide you with the best level of service, we may share your personal information among members our service providers, and other third parties as set forth in detail below:
Group Events or Meetings: If you visit Hotel Dumanov – Bansko as part of a group event or meeting, information collected for meeting and event planning may be shared with the organizers of those meetings and events, and, where appropriate, guests who organize or participate in the meeting or event.
Business Partners: We may partner with other companies to provide you with products, services, or offers based upon your experiences at our properties and may share your information with our business partners accordingly. For example, we may help to arrange rental cars or other services from our business partners, and share personal information with our business partners in order to provide those services.
On-property Services: We may share personal information with third-party providers of on-property services such as SPA services, sports or healt services.
Service Providers: We rely on third parties to provide services and products on our behalf and may share your personal information with them as appropriate. Generally, our service providers are contractually obligated to protect your personal information and may not otherwise use or share your personal information, except as may be required by law. However, our fraud detection service providers may use, but not share, your personal information for fraud detection purposes. We may use service providers to communicate news and deliver promotional and transactional materials to you on our behalf, including personalized online and mobile advertising in accordance with your preferences and applicable law.
Other: In addition, Hotel Dumanov – Bansko may disclose personal information in order to: (a) comply with applicable laws, (b) respond to governmental inquiries or requests from public authorities, (c) comply with valid legal process, (d) protect the rights, privacy, safety or property of Hotel Dumanov – Bansko site visitors, guests, employees or the public, (e) permit us to pursue available remedies or limit the damages that we may sustain, (f) enforce our websites’ terms and conditions, and (g) respond to an emergency.
OTHER INFORMATION
When you visit and interact with Hotel Dumanov – Bansko website, we collect other information that does not directly identify you about your use of the site, such as a catalog of the site pages you visit, and the number of visits to our sites (“Other Information”). We use Other Information, as well as data received from third parties, to deliver you email, online (on our sites and other sites) and mobile advertisements.
We use cookies and other technologies (such as “pixel tags,” “web beacons,” “clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect this information. If you want to remove or block Cookies from your device at any time, you can update your browser settings (consult your browser’s “help” menu to learn how to remove or block Cookies). Hotel Dumanov – Bansko is not responsible for your browser settings. You can find good and simple instructions on how to manage Cookies on the different types of web browsers at www.allaboutcookies.org.
Note for EUResidents: If you are based in Europe, you also can adjust your Cookie preferences through adjusting the Cookie Settings through the Cookie Consent Manager.
We may use information we have collected and aggregated, or anonymized personal information received from third parties, to understand more about our users (for example, we may use aggregated information to calculate the percentage of our users who have a particular telephone area code). This includes demographic data, such as date of birth, gender and marital status, inferred commercial interests, such as favorite products or hobbies, and other information we may collect from you or from third parties.
Because Other Information does not personally identify you, such information may be disclosed for any purpose where permitted by law. In some instances, we may combine Other Information with personal information. If we do combine any Other Information with personal information, the combined information will be treated by us as personal information in accordance with this Statement.
SENSITIVE INFORMATION
The term “sensitive information” refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life, or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs (for example, the provision of disability access).
PERSONAL INFORMATION FROM CHILDREN
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
LINKS TO THIRD-PARTY WEBSITES AND SERVICES
Our site and our mobile applications may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.
PROTECTING PERSONAL INFORMATION
Hotel Dumanov – Bansko will take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date as appropriate. We also seek to require our affiliates and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you
CHANGING AND ACCESSING YOUR PERSONAL INFORMATION
To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct and/or delete personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to office@dumanov.com. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.
In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that Hotel Dumanov – Bansko cease using personal information about you by contacting us using the email or mailing address above. We will seek to honor those requests consistently with applicable law.
RETAINING PERSONAL INFORMATION
We retain personal information about you for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law.
We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed.
If printed on paper, the personal information will be destroyed in a secure manner, such as by cross-shredding or incinerating the paper documents or otherwise and, if saved in electronic form, the personal information will be destroyed by technical means to ensure the information may not be restored or reconstructed at a later time.
STATEMENT MODIFICATIONS
We may modify this Policy from time to time. You can tell when this Policy was last updated by looking at the date at the top of the document. Any changes to our Policy will become effective upon posting of the revised Statement on the site. Use of the site, any of our products and services, and/or providing consent to the updated Policy following such changes constitutes your acceptance of the revised Policy then in effect.
CONTACT US
If you have any questions about this Policy or how Hotel Dumanov – Bansko processes your personal information, please contact us by email at office@dumanov.com or by post Hotel Dumanov – Bansko, “Nayden Gerov” 15 STR, Bansko, Bulgaria, tel. + 359 0749 850 51.
Terms and Conditions:
- Check in is from 14:00 o’clock
- Check out is until 12:00 o’clock
- Early Check ins or late Check outs are subject to availability and additional charges. Please check with the Reception at earliest convenience.
- Cancellation / Prepayment
Cancellation and prepayment policies vary according to room type and rate. Please be informed about the conditions which apply to your preferred room;
- Terms of Cancellation and Modifications:
Hotel Dumanov – Bansko applies different cancellation and change policies, with specified deadlines and penalties:
In case you do not notify the hotel of cancellation or change of reservation, according to the specified time, we will be charged the amount of one night’s accommodation or the specified percentage of the value of your request, depending on the chosen policy.
- Non-Refundable Rate Terms:
Full price will be charged on the day of booking. Please note, if cancelled or modified or a no-show, there will be no refund given.
- Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
- All rooms and public areas of Hotel Dumanov – Bansko are non-smoking.
Any violation may result in charging an additional cleaning fee in extent of 100 BGN.
- Pets are not allowed.
- Accepted credit cards:
Visa, Euro/Mastercard, Maestro card and JCB
The hotel reserves the right to charge or pre-authorize credit cards prior to arrival.
Hotel Dumanov – Bansko does not store data on bank cards and payment instruments.
Refunds are made on the same card from which the payment was made.
Payment by bank card can be made through the “Pay by link” service.